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Browse: Home / revenue

revenue

Why Misunderstanding Startup Metrics Can Cost You Your Business

Why Misunderstanding Startup Metrics Can Cost You Your Business

By Mark Suster on April 27, 2016

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. When I publicly Tweeted […]

Posted in Business, Featured Posts | Tagged Churn rate, customer acquisition cost, Gross margin, revenue, software as a service

Roundtrip Revenue:  Probably, Just Do It.

Roundtrip Revenue: Probably, Just Do It.

By Jason M. Lemkin on February 4, 2015

If you’ve been around since the Web 1.0 days, a certain phrase may send shivers up your spine — “Roundtrip Revenue.”  People went to jail at AOL for this, folks, overstating revenue by as much as $1 billion that wasn’t really real.  It was just matched against AOL purchases, making the revenues in essence nonexistent. […]

Posted in Entrepreneurship, Featured Posts | Tagged AOL, Eloqua, Entrepreneurship, IBM, Influitive, marketo, revenue, revenue recognition, roundtrip revenue, saas, SEC, startups

Don’t Forget the Services Revenue

Don’t Forget the Services Revenue

By Jason M. Lemkin on January 8, 2015

If you’re doing SaaS for the first time (or even the second), the whole idea of charging for “Services” may seem an anathema.  It sure did to me. If your product is so easy to use that you barely need sales people, why in the world would I need to charge for implementation?  For support?  For […]

Posted in Entrepreneurship, Featured Posts | Tagged Entrepreneurship, revenue, saas, software as a service, startups

Don’t Fire Your “Worst” Customers.  Hire Them a Psychiatrist Instead.

Don’t Fire Your “Worst” Customers. Hire Them a Psychiatrist Instead.

By Jason M. Lemkin on October 13, 2014

There’s a lot of Internet advice that makes a lot of sense, but not necessarily in SaaS.  Somewhat bad advice that entrepreneurs share again and again, without having really tested the ideas behind that advice. One bit of advice you hear again and again, that I 93% disagree with, is “Fire The Customers That Don’t […]

Posted in Entrepreneurship, Featured Posts | Tagged Customer base, echosign, Entrepreneurship, revenue, saas, software as a service, startups

Why You Need to Ring the Freaking Cash Register

Why You Need to Ring the Freaking Cash Register

By Mark Suster on July 17, 2013

I work with a lot of startups. I start to notice when bad behavior creeps into the system as a whole. I have seen much of that behavior over the past 2 years get worse. Nobody seems to want to make money any more. I remember just a decade ago in 2003 when we all […]

Posted in Entrepreneurship, Featured Posts | Tagged Cash register, Entrepreneurship, revenue, sales, Startup Advice, startups, vc funding, venture capital

Prisoners, And Why It Doesn’t Really Matter Your App Is So Hard to Rip Out

Prisoners, And Why It Doesn’t Really Matter Your App Is So Hard to Rip Out

By Jason M. Lemkin on June 10, 2013

There are two things I see SaaS entrepreneurs who are post-Traction and post-Scale say again and again: We’re So Sticky.  Once we’re in, it’s so hard to rip us out. Our Churn is Basically Zero in the Enterprise.  We’re doing great because No One Leaves. If you’re coming from a Freemium background, or B2C, that […]

Posted in Entrepreneurship, Featured Posts | Tagged Churn rate, Entrepreneurship, revenue, saas, startups

What is MRR Churn? | SaaS Metrics FAQs Part 2

What is MRR Churn? | SaaS Metrics FAQs Part 2

By Joel York on January 15, 2013

Why measure SaaS MRR churn? Show me the money! SaaS MRR churn is an important SaaS metric that measures the financial impact of churn. While customer churn is an important operational metric, CFOs always prefer MRR churn. In this second SaaS Metrics FAQs article, I explore ways to analyze SaaS MRR churn.

Posted in Business, Featured Posts | Tagged chaotic flow, churn, Churn rate, mrr, mrr chrun, revenue, saas, SaaS Metrics, saas mrr, software as a service

Want to Understand SaaS?  If Nothing Else — Understand That It Compounds

Want to Understand SaaS? If Nothing Else — Understand That It Compounds

By Jason M. Lemkin on December 13, 2012

If you haven’t done a SaaS start-up before, it’s different.  The reasons are many, but I think they can almost all be summed up in one key factor: SaaS compounds. What does this mean, that SaaS compounds? It means it’s really, really hard to get revenues going.  You close a customer for $120 in annualized […]

Posted in Entrepreneurship, Featured Posts | Tagged compounding revenue, recurring revenue, revenue, saas, software as a service, startups | 1 Response

The End of Legacy

The End of Legacy

By Dave Michels on November 2, 2012

The first time I heard “Legacy Systems” was in the early 90s when working at Coors. It was in reference to the mainframe and dumb terminals around the campus. I was far more excited about the cutting edge stuff like Windows For Workgroups including Schedule Plus. We were busy installing this stuff via Novell Netware […]

Posted in Application Software, Featured Posts | Tagged cloud computing, Legacy system, maintenance, revenue, saas, software maintenance

It Takes at Least 7 Years in SaaS:  Can You Do The Time?

It Takes at Least 7 Years in SaaS: Can You Do The Time?

By Jason M. Lemkin on October 5, 2012

I was recently at a dinner with a founder of a pretty successful web company, and he asked how long I had worked on EchoSign, and he nodded his head, and he said “Yeah same for me.  It takes about 7 years”. People know SaaS takes longer than consumer web to scale.  But it’s not […]

Posted in Business, Entrepreneurship | Tagged cloud computing, echosign, gartner, ipo, revenue, software as a service | 1 Response

Traditional system integrators 2004-2011 financials

Traditional system integrators 2004-2011 financials

By Martijn Linssen on April 2, 2012

Traditionally, 31st of March is the date that all my favourite system integrators (SI) have released their annual report for the previous year. Oddly, however, I’ve seen some strange changes this year – for the first time. I could -and will- even say that traditions have been broken with I had to look hard and […]

Posted in Business | Tagged accenture, Capgemini, financials, Logica, revenue, SI, stats

Should Startups Focus on Profitability or Not?

Should Startups Focus on Profitability or Not?

By Mark Suster on December 27, 2011

There are certain topics that even some of the best journalists can’t fully grok. One of them is profitability. I find it amusing when a journalist writes an article about a prominent startup (either privately held or preparing for an IPO) and decries that, “They’re not even profitable!” I mention journalists here because they perpetuate […]

Posted in Entrepreneurship, Featured Posts | Tagged Entrepreneurship, P/E ratio, profit, revenue, Startup Advice, startups, Tech Market Analysis

AMZN ‘Other’ Revenue in 2011+

AMZN ‘Other’ Revenue in 2011+

By Randy Bias on November 10, 2011

I had meant to put more content together around these numbers, but due to time constraints I won’t be able to.  Regardless, the picture speaks for itself.  Here’s my AMZN ‘Other’ revenue numbers with the blue bar representing my estimates of AWS revenue with the green bar representing the rest of AMZN’s ‘Other’ line. The […]

Posted in Business, Featured Posts | Tagged amazon, AMZN, aws, cloud computing, revenue, UBS

SaaS Benchmarks | Acquisition Cost and Churn Challenges

SaaS Benchmarks | Acquisition Cost and Churn Challenges

By Joel York on March 8, 2011

What is a typical churn rate for SaaS? What is a good time frame to recover CAC? As SaaS companies mature, high quality SaaS benchmark studies are appearing.

Posted in Business, Featured Posts | Tagged benchmarking, best practices, chaotic flow, Churn rate, cloud computing, opexengine, revenue, saas, saas benchmark, saas benchmarks, saas cac, saas churn, SaaS Metrics

Ask not what your company can do for you, ...?

Ask not what your company can do for you, …?

By Martijn Linssen on January 21, 2011

John F Kennedy to me was one of the finest presidents of the US. Shot and killed before I was even born, but still. During his inaugural address on January 20th 1961, one of his now famous quotes was: “Ask not what your country can do for you – ask what you can do for […]

Posted in Business | Tagged 1.0, consulting, E2E, Globalisation, IT Services, maturity, revenue, sales, SI, social business design, trust

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