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Browse: Home / rightnow

rightnow

Oracle Buys RightNow

Oracle Buys RightNow

By Ben Kepes on October 24, 2011

Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of customer-facing engagement tools. While Oracle does have CRM on-demand, this acquisition

Posted in Business, Featured Posts | Tagged assistly, larry ellison, Oracle, Oracle Corporation, rightnow, RightNow Technologies, salesforce.com, zendesk

RightNow Enables Seamless Social Interactions With Your Customers

RightNow Enables Seamless Social Interactions With Your Customers

By Krishnan Subramanian on September 16, 2010

RightNow Technologies (NASDAQ:RNOW), Bozeman based company offering a comprehensive Customer eXperience Suite, yesterday announced the extension of their Suite to support Facebook. With this new addition, RightNow Technologies is taking their customers right to the doors of these social networking sites. The Problem In today’s world, customers are more empowered than ever due to the […]

Posted in Application Software, Featured Posts | Tagged customer experience, facebook, rightnow, saas, social computing, social networks, social platforms

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