• Home
  • Blog
  • About
  • Contact
CloudAve
Software in Business. The Business of Software.
  • Business
    • Analysis
    • Entrepreneurship
    • Marketing
    • Strategy
    • Small business
  • Technology
    • Application Software
    • Infrastructure
    • Open Source
    • Mobile
    • Platforms
    • Product reviews
    • Security
  • Misc
    • Design
    • Just for fun
    • Trends & Concepts
  • Your POV
  • Sponsors
Browse: Home / self-service

self-service

Self Service And Cloud

Self Service And Cloud

By Krishnan Subramanian on November 2, 2012

Recently a journalist contacted me to talk about a company she was covering. Since I never interacted with the vendor, I told her that I can talk about general trends in the market segment rather than anything specific about the vendor. I then checked the vendor’s website which claims to be a cloud services company. […]

Posted in Featured Posts, Trends & Concepts | Tagged cloud computing, cloud washing, insights, NIST, NIST definition, self-service | 2 Responses

Private Clouds Must Be Agile

Private Clouds Must Be Agile

By Ben Kepes on October 12, 2012

I recently read a well reasoned post by HP’s Cloud CIO Christian Verstraete. In the post Verstraete reflected on a Twitter exchange he’d had responding to the claims by someone that private cloud was a myth. The private/public debate has raged for a few years now and the two sides go something like this: Opponents of private […]

Posted in Featured Posts, Infrastructure | Tagged Chief information officer, cloud, cloud computing, Scalability, self-service, twitter | 5 Responses

Customer Self-Service | The Holy Grail of SaaS

Customer Self-Service | The Holy Grail of SaaS

By Joel York on July 26, 2011

One hundred percent customer self-service is the holy grail of SaaS. Everyone looks for it, but it is never found. Even if your product is simple enough to provide complete self-service purchase, you are unlikely to get away with complete self-service support, because you can’t hang unhappy customer’s out to dry or you will ruin […]

Posted in Application Software, Featured Posts | Tagged best practices, chaotic flow, cloud computing, customer self-service, holy grail, saas, SaaS Marketing, self-service, software as a service | 3 Responses

feed mail facebook twitter linkedin

Popular Posts

  • Home
  • Blog
  • What Makes an Entrepreneur? Four Letters: JFDI
  • About
  • How to Select Enterprise Collaboration Vendors
  • Cloud Computing in Education
  • Clown Computing–Entertaining and Attention Grabbing but a Flawed Thesis
  • Two Events That "Clouded" Our Thinking In 2011

Archives

Authors

  • Adron Hall
  • Chirag Mehta
  • Christian Reilly
  • Dan Morrill
  • Derek Pilling
  • Hutch Carpenter
  • Jarret Pazahanick
  • Jason M. Lemkin
  • Joel York
  • John Taschek
  • Krishnan Subramanian
  • Mark Suster
  • Michael Krigsman
  • Ofir Nachmani
  • Paul Miller
  • Quinton Wall
  • Randy Bias
  • Robert Duffner
  • Sadagopan
  • wprss
  • Zoli Erdos
Sponsored by: