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Service cloud

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

By Jason M. Lemkin on October 10, 2012

Not tooo long ago, I was meeting with one of EchoSign’s largest customers.  As I was coming, someone else was leaving – Marc Benioff. He’d come (flying private I assume, and possibly straight from Hawaii) to … kiss the customer’s arse, as near as I could tell.  The customer already had thousands and thousands of […]

Posted in Business, Entrepreneurship, Featured Posts | Tagged #df12, aaron levie, Apple, boxworks, dreamforce, echosign, loyalty, salesforce.com, Service cloud, united airlines

Salesforce Becomes the First Next Generation Enterprise Platform

Salesforce Becomes the First Next Generation Enterprise Platform

By Ben Kepes on September 19, 2012

Strong words but, as I predicted, the announcements at this years DreamForce point to Salesforce firmly creating for itself the position of first true IT platform of the cloud era – that’s a lofty statement but a justified one I believe. From the release, here are the announcements:

Posted in Application Software, Business, Featured Posts, Platforms | Tagged #df12, Buddy Media, dreamforce, dropbox, netsuite, salesforce, salesforce.com, SAP AG, Service cloud, work.com | 1 Response

FinancialForce 2012 Release–Delivering a Loosely Coupled Set of Solutions

FinancialForce 2012 Release–Delivering a Loosely Coupled Set of Solutions

By Ben Kepes on September 11, 2012

Nicely timed to coincide with next week’s DreamForce conference comes the summer 2012 release from FinancialForce, the cloud accounting company that is both part owned by Salesforce, and built upon the force.com platform. While product announcements tend to be a little ho-hum, this one is interesting since it comes from

Posted in Application Software, Featured Posts | Tagged customer relationship management, customer support, force.com, netsuite, salesforce.com, Service cloud, workday, zuora

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes on September 22, 2011

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of he deal saw it closing after the event. Assistly is a young company that is squarely positioned to compete with […]

Posted in Application Software, Business, Featured Posts | Tagged assistly, CRM, customer service, facebook, get satisfaction, salesforce.com, Service cloud, smb, twitter, zendesk | 1 Response

SalesForce Makes Listening And Engaging In The Social Web Easy

SalesForce Makes Listening And Engaging In The Social Web Easy

By Krishnan Subramanian on March 3, 2011

Salesforce.com (see previous CloudAve coverage) today announced Service Cloud 3, their customer service software available as SaaS. This new version ties social web to the customer service portal making the interaction across social network seamless. With this tight integration organizations can closely monitor the conversations across social networks and engage with their clients seamlessly from […]

Posted in Application Software, Enterprise, Featured Posts | Tagged briefs, cloudforce, customer service, salesforce, salesforce.com, Service cloud, Service cloud 3, social, Social Business, support

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