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Browse: Home / service management

service management

Cloudology–All That is Bad About IT

Cloudology–All That is Bad About IT

By Ben Kepes on December 4, 2011

I haven’t got a lifetime’s experience in IT. Rather than an impediment in my career however, I’ve found that having come from a varied background has given me a degree of perspective that perhaps some of my lifers don’t enjoy. Case in point – this Cloudology diagram that Simon Wardley pointed out to me recently […]

Posted in Featured Posts, Infrastructure | Tagged CloudComputing, james urquhart, service management, simon wardley, software as a service, twitter, Wardley, werner vogels | 3 Responses

Entomological Service Management

Entomological Service Management

By Ben Kepes on May 26, 2009

(Entomology is the study of insects – ed) I met up with the team behind Beetil the other day (disclosure – I had an orange juice, they paid). Beetil titles itself “the world’s most user friendly IT service management solution” – so what does that mean? While currently in beta, Beetil already covers the spectrum […]

Posted in Product reviews | Tagged beetil, itil, service management | 1 Response

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