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On Robustness And Resiliency - Part 1

On Robustness And Resiliency – Part 1

By Krishnan Subramanian on January 25, 2013

When you talk about cloud computing with the enterprises and tell them how cloud requires a different approach to designing applications, I get the biggest pushback from them. Since most of the large enterprises are used to the idea that expensive and powerful hardware that seldom fails is the only way to build robustness into […]

Posted in Featured Posts, Infrastructure | Tagged cloud computing, design for failure, DISTRIBUTED APPLICATIONS, RESILIENCE, ROBUSTNESS, sla

HP’s Cloud: The Giant Ship Lost its Way

HP’s Cloud: The Giant Ship Lost its Way

By Ofir Nachmani on January 9, 2013

HP stands still, not taking the initiatives and real risks expected of a true industry leader. At the Discover conference, I learned why some companies don’t last and why this IT giant is at risk of losing in this new era IT battle.

Posted in Analysis, Enterprise, Featured Posts, Infrastructure, Marketing, Strategy | Tagged amazon, Amazon Web Services, aws, HP Cloud Service, HP Discover, jeff bezos, openstack, php cloud, sla | 7 Responses

Hewlett Packard: a tale of many clouds

Hewlett Packard: a tale of many clouds

By Paul Miller on December 13, 2012

Hewlett Packard used its Discover event in Frankfurt last week to reassert the company’s cloud credentials. Public, private, hybrid; HP is painting pictures that encompass them all, whilst seeking to protect hardware revenues and reassure conservative executives at some of its largest and most profitable customers. But HP has been here before, making bold claims […]

Posted in Featured Posts, Infrastructure, Open Source | Tagged cloud computing, dell, dell world, discover2012, Enterprise Computing, Frankfurt, hewlett packard, hp cloud, HP Discover, HPDiscover, hybrid cloud, michael dell, openstack, private cloud, public cloud, Service level agreement, sla, vmware

Cloud Outages: Design For Failure Or Enterprise Clouds?

Cloud Outages: Design For Failure Or Enterprise Clouds?

By Krishnan Subramanian on August 9, 2011

Last weekend saw Lightning taking out datacenters associated with Amazon Cloud and Microsoft BPOS. It affected one Availability Zone (AZ) in AWS Europe. Rich Miller of Data Center Knowledge has detailed information on the incident. Amazon said that lightning struck a transformer near its data center, causing an explosion and fire that knocked out utility […]

Posted in Featured Posts, Infrastructure | Tagged aws, cloud computing, cloud outage, design for failure, disaster recovery, DR, dublin, microsoft, outage, sla | 5 Responses

Cloud SLAs Are Dead?

Cloud SLAs Are Dead?

By Krishnan Subramanian on July 22, 2011

Today Forrester Analyst Vanessa Alvarez made a tweet that got me thinking about the state of public cloud marketplace. Even though I have been hearing the same about SLAs from people I am talking to, this tweet by Vanessa confirms that it is a broader trend in the enterprise IT as they plot their move […]

Posted in Featured Posts, Trends & Concepts | Tagged cloud computing, CloudComputing, Enterprise, Infrastructure services, insights, platform services, saas, Service levels, sla, Slas | 5 Responses

Can We Take Availability Off Cloud Concerns List?

Can We Take Availability Off Cloud Concerns List?

By Krishnan Subramanian on January 15, 2011

One of the concerns cited by people who believe in traditional ways of computing is the issue of service availability in the public clouds. For reasons known only to psychiatrists, they associate availability to the presence of the software inside their organizational boundaries. If we talk to enterprise users who use email system hosted on-premise, […]

Posted in Featured Posts, Trends & Concepts | Tagged availability, cloud computing, cloud email, email, gmail, google apps, High Availability, insights, messaging, On-premise email, saas, sla | 8 Responses

W​ikileaks & Amazon - and Why That Was Good for the Rest of Us.

W​ikileaks & Amazon – and Why That Was Good for the Rest of Us.

By Rodrigo Vaca on December 2, 2010

I​n his post about Amazon & Wikileaks, Krishnan’s position was that Amazon kicking out Wikileaks without a fair legal due process was in fact damaging for those of us who are proponents of the (public) cloud. Krishnan and I were debating this issue last night over Twitter. I disagreed with Krishnan, so I wanted to […]

Posted in Featured Posts, Infrastructure, Trends & Concepts, Your POV | Tagged amazon, aws, censorship, cloud computing, Government, sla, us government, web services, wikileaks | 11 Responses

It’s Time for Social Service Level Agreements

It’s Time for Social Service Level Agreements

By Jacob Morgan on May 12, 2010

My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to the social web but hopefully in a much simpler way.  I’m not stuck on the term here and perhaps SSLA might not even be the best term for this, maybe Terms of Social Customer Engagement […]

Posted in General | Tagged scrm service level agreements, sla, Social CRM, social service level agreements, ssla, sslas

The Lego Internet

The Lego Internet

By Dan Morrill on October 16, 2009

Jessie Stay over at Staynalive brings up the idea of the Lego internet, where large companies are busy making widgets, API’s and other building blocks that designers and developers can leverage in their own applications. Jessie mentions that the Building Block internet might just be a way to visualize Web 3.0 which is not a […]

Posted in Security | Tagged api, Apple, Application programming interface, facebook, fail, google, idea, microsoft, myspace, sla, Social network, Technology, twitter, web 2.0 | 2 Responses

Google Had an Outage: Let's Not Blame Cloud Computing This Time

Google Had an Outage: Let's Not Blame Cloud Computing This Time

By Dan Morrill on September 25, 2009

Every time Google has an outage the press immediately jumps on the idea that somehow cloud computing itself is to blame. This is a wrongheaded viewpoint, because it is not simply a cloud issue, it is a total systems issue, much like anything else that has to do with any computing, outages happen anywhere in […]

Posted in Security | Tagged Amazon Elastic Compute Cloud, Amazon Web Services, cloud computing, google, outages, saas, salesforce.com, service level, sla, zoho | 1 Response

Will Government Alter The Cloud SLA Game?

Will Government Alter The Cloud SLA Game?

By Krishnan Subramanian on August 6, 2009

One of the key parameters in the push to accelerate enterprise cloud adoption is the SLA (Service Level Agreements). It is an important requirement before enterprises can even think of jumping into the cloud. After a slow start, companies are coming out with SLAs for their services but it is still a messy affair with […]

Posted in Analysis | Tagged cloud computing, Government, sla, US

One Swallow Doth Not a Summer Make

One Swallow Doth Not a Summer Make

By Ben Kepes on July 20, 2009

Before any wit comes up with any other suggestions for the meaning of the title of this post, the “swallow” in the above refers to the bird, Stelgidopteryx serripennis, and not the physiological movement, phagia. For one swallow does not make the summer, nor does one day; and so too one day, or a short […]

Posted in General, Security, Strategy | Tagged authorize, bing, cloud computing, equinix, google apps, microsoft, outage, phil wainewright, rackspace, radicati, rod drury, scott mcmullan, sla, xero | 1 Response

Telcos and SaaS – An End to End SLA?

Telcos and SaaS – An End to End SLA?

By Ben Kepes on March 27, 2009

Recently The Unreasonablemen posted a critique of one of Krish’s posts. I’ll leave aside some of the more caustic comments he makes but focus on the thrust of what he said. To paraphrase the post, The UM is critical of those cloud computing commentators that seem to dismiss as a minor point the fact that […]

Posted in Analysis | Tagged cloud computing, network, saas, sla, telco, uptime | 5 Responses

One Bad Experience Doesn't Tarnish the Entire Industry

By Ben Kepes on January 30, 2009

I hate it when people use a discrete example to cast doubt over an entire industry.We see it every time Gmail has an outage. We see it every time there’s a Salesforce outage. It’s unhelpful and it’s just plain wrong. The latest example came this morning – commenting on the SageLive issues, Kevin White from […]

Posted in General, Security | Tagged cbronline, outage, privacy, reliability, saas, sagelive, Security, sla | 3 Responses

Zoho Announces Status Dashboard for All Services – You Can Use it, Too.

Zoho Announces Status Dashboard for All Services – You Can Use it, Too.

By Zoli Erdos on November 11, 2008

No service is a 100% available, and of course your SaaS provider’s outage always comes in the ‘worst time’, just when you have a deadline to meet… what really gets painful is when you have no information whatsoever on what just happened and how long the outage may be.  Major providers like Salesforce.com and Amazon […]

Posted in Product reviews | Tagged availability, downtime, monitoring, outage, saas, site24x7, sla, status dashboard, transparency, uptime, zoho, zoho status | 1 Response

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