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Browse: Home / small business social crm

small business social crm

Three Things Businesses Need to Focus on For Successful Social CRM

Three Things Businesses Need to Focus on For Successful Social CRM

By Jacob Morgan on March 17, 2010

I was recently interviewed by the Wall Street Journal and was asked what the three most important things are for small businesses as they pertain to Social CRM (this applies to large businesses as well).  My response focused on listening, acting, and integrating the customer into the business.  Here’s a quick high level run-down of […]

Posted in Enterprise | Tagged customer integration, scrm, small business social crm, Social CRM, wall street journal, wsj

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