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The Next Wave of SMB SaaS:  True Solutions.  Priced as Such.

The Next Wave of SMB SaaS: True Solutions. Priced as Such.

By Jason M. Lemkin on July 8, 2014

If you look at the SaaS companies that have IPO’d to date, you’ll see one common theme:  almost all sell to Large Enterprises, either almost entirely (Veeva, Workday), mainly (Salesforce, Cornerstone), or in large part (Box, coming). It just makes sense.  The reason isn’t just because Large Enterprises have more money.  In fact, as a […]

Posted in Application Software, Entrepreneurship, Featured Posts | Tagged Entrepreneurship, saas, smb, SMB SaS, smb software, startups

StitchLabs–Solving SMBs Inventory Woes

StitchLabs–Solving SMBs Inventory Woes

By Ben Kepes on February 22, 2013

Many readers know that outside of technology, I own a business that manufactures apparel and other products and sells them both online and through retail outlets. Having been involved in that business for 17 or so years, I’ve had first-hand experience of just how difficult it is to run a tightly integrated operation with e-commerce, […]

Posted in Application Software, Featured Posts, Small business | Tagged brightpearl, Ecwid, inventory management, netsuite, paypal, Point of Sale, smb, sme, software as a service, stitchlabs, Storenvy

Two SaaS Metrics That Actually Don’t Matter That Much:  Churn and Sales Cycles

Two SaaS Metrics That Actually Don’t Matter That Much: Churn and Sales Cycles

By Jason M. Lemkin on January 10, 2013

Ok, I know the title sounds a bit controversial, but bear with me, it’s not.  Metrics are critical in SaaS, and you need to track them fastidiously.  But it’s also important to focus on the right metrics, at the right stage, and not obsess about the less important ones at the wrong times. And I’m […]

Posted in Entrepreneurship, Featured Posts | Tagged churn, Customer Lifetime Value, Entrepreneurship, saas, sales, smb, sme, software as a service, startups | 3 Responses

Google+ Hangouts On Air and SMBs

Google+ Hangouts On Air and SMBs

By Krishnan Subramanian on May 8, 2012

Yesterday Google unwrapped the Google+ Hangouts on Air to general public with relatively little fanfare. This is part of Google’s social strategy but the product has the potential to disrupt many startups in the space, especially the ones targeting consumers and SMBs. Google could flex their Youtube muscle to literally shove them away. Google+ hangouts […]

Posted in Featured Posts, Small business | Tagged briefs, google, google plus, hangouts, hangouts on air, smb, smbs, youtube | 2 Responses

Parallels Bets Their Cloud Future On SMBs

Parallels Bets Their Cloud Future On SMBs

By Krishnan Subramanian on February 20, 2012

As pundits in the Silicon Valley bubble (including the ones whose ideas are shaped by what is happening in the valley) focus more on the AWS, OpenStack and VMwares of the world, there is a company, mostly operating under the radar of these Valley pundits (which includes me), which is slowly but steadily gaining the […]

Posted in Featured Posts, Infrastructure | Tagged automation, iaas, infrastructure, Infrastructure services, insights, orchestration, parallels, parallels automation, smb, smb cloud

Wave Goes Payroll

Wave Goes Payroll

By Ben Kepes on November 18, 2011

I’ve written before about Wave Accounting, a vendor that is hoping to turn SMB accounting software on its head by delivering a product at a zero price point and monetizing through the smart utilization of aggregate data. The jury is out as to SMBs appetite for their data being used, and whether it is viable […]

Posted in Application Software, Featured Posts | Tagged accounting, Canada, payroll, smb, software as a service, wave accounting | 2 Responses

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes on September 22, 2011

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of he deal saw it closing after the event. Assistly is a young company that is squarely positioned to compete with […]

Posted in Application Software, Business, Featured Posts | Tagged assistly, CRM, customer service, facebook, get satisfaction, salesforce.com, Service cloud, smb, twitter, zendesk | 1 Response

Salesforce for Quickbooks for Salesforce for Quickbooks….

Salesforce for Quickbooks for Salesforce for Quickbooks….

By Ben Kepes on September 9, 2011

Owning and running a bunch of small businesses, I have a real appreciation for just how important it is for SMBs to have a handle on their customers and deal flow – CRM, a concept foreign to many SMBs only a few years ago has become, with the growing importance of social media, a critical […]

Posted in Application Software, Featured Posts, Small business | Tagged CRM, Customer, customer relationship management, integration, intuit, quickbooks, salesforce.com, Small business, smb, sme, software as a service, xero

Zoho Rounds Out Small Business Suite with Accounting App–Zoho Books

Zoho Rounds Out Small Business Suite with Accounting App–Zoho Books

By Zoli Erdos on January 19, 2011

This morning Zoho, known for SMB focused SaaS offerings in the areas of productivity, collaboration, business processes launched an Accounting app: Zoho Books. I typically don’t do detailed product reviews, when I see the first good ones, will link to them – just a few points here and then let’s discuss how it rounds out […]

Posted in Application Software, Featured Posts, Small business | Tagged accounting, business suite, CRM, erp, integration, intuit, quickbooks, Small business, smb, sme, xero, zoho, zoho books, zoho invoice | 3 Responses

A Small Business Perspective on the Value of Salesforce Chatter

A Small Business Perspective on the Value of Salesforce Chatter

By Jacob Morgan on December 15, 2010

For those of you not familiar with Chatter, it’s a relatively new product that Salesforce (CRM vendor) released and it’s basically designed to allow for more efficient communication within your organization. It’s a bit like Facebook but for the enterprise.  I want to note that this post isn’t about Salesforce as a whole, but specifically […]

Posted in Application Software, Featured Posts | Tagged chatter for small business, chatter review, collaboration, Enterprise, salesforce chatter, salesforce.com, slideshare, smb, sme, Tools and Reviews | 1 Response

Syncplicity Enhances Their Business Edition To Compete Harder In The Crowded Marketplace

Syncplicity Enhances Their Business Edition To Compete Harder In The Crowded Marketplace

By Krishnan Subramanian on October 6, 2010

Syncplicity (see previous CloudAve coverage), the cloud based file storage and management company, yesterday announced the release of additional features for their Business Edition. This will help them compete harder with services like Sugarsync, Box.Net, etc. in the business space. With this release, Syncplicity makes it clear that they want to target the corporate accounts. […]

Posted in Infrastructure | Tagged box.net, business edition, cloud storage, dropbox, enterprises, smb, storage, sugarsync, syncplicity

NetSuite Fights Hairball Epidemic with New Release and Edgy Marketing Campaign

NetSuite Fights Hairball Epidemic with New Release and Edgy Marketing Campaign

By Zoli Erdos on October 5, 2010

NetSuite’s marketing team has been known for their edginess, starting from pranks like the SAP for the Rest of Us Party during SAP’s annual conference to staging a shootout at the anti-SAP Conference or releasing edgy videos a’la Mac vs. Windows.  Today they are doing it again, by establishing the Hairball Institute for Business: (The […]

Posted in Application Software, Featured Posts, Marketing | Tagged all-in-one, application suite, enterprise software, erp, google apps, hairball, integrated suites, integration, marketing, netsuite, netsuite oneworld, Oracle, saas, saas erp, sap, smb, sme, ui, user interface | 1 Response

Open Source And Cloud Computing: How Bitnami Helps Launch Open Source Apps On EC2 In 2 Minutes

Open Source And Cloud Computing: How Bitnami Helps Launch Open Source Apps On EC2 In 2 Minutes

By Krishnan Subramanian on September 23, 2010

When Amazon announced the release of Amazon Micro Instances, I was excited about how useful it will be for SMBs. Amazon Micro Instances + Open Source software solves one of the problems faced by SMBs. Some pundits outright dismissed the possibility of using Micro Instances for web hosting. Even though I agree that Micro Instances […]

Posted in Infrastructure | Tagged amazon, AMI, aws, bitnami, bitrock, ebs, ec2, open source, smb | 6 Responses

Telcos Could Be The Future Enterprise Software Vendors For Small Businesses

Telcos Could Be The Future Enterprise Software Vendors For Small Businesses

By Chirag Mehta on September 21, 2010

Having worked on enterprise software product and go-to-market strategy for SMB (small and medium businesses), I can tell you that these are the most difficult customers to reach to, especially the S in SMB. It’s an asymmetric non-homogeneous market f…

Posted in Application Software, Infrastructure | Tagged cloud computing, saas, Small business, smb, sme, telco, telcos, telecomm

Open Source And Cloud Computing: Amazon Micro Instances Can Be Boon To SMBs

Open Source And Cloud Computing: Amazon Micro Instances Can Be Boon To SMBs

By Krishnan Subramanian on September 9, 2010

Earlier today, I wrote about Amazon’s announcement on the availability of the new Micro Instances and their aggressive pricing strategy. The surprising factor for me is their competitive pricing. Their on-demand instance is only 2 cents per hour for Linux and 3 cents per hour for Windows. A 24/7 usage of a Linux Micro Instance […]

Posted in Featured Posts, Infrastructure | Tagged amazon, analysis, aws, cloud computing, ec2, iaas, infrastructure, Micro instances, open source, oss, roi, smb, tco | 5 Responses

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