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Browse: Home / social software

social software

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

By Zoli Erdos on April 25, 2011

Paul Greenberg did.  Simon is off doing X-Factor instead Joke apart,  if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions.  If you follow Paul’s annual CRM Watchlist […]

Posted in Application Software, Featured Posts, Marketing | Tagged American Idol, contest, CRM, CRMIdol, customer relationship management, influencers, paul greenberg, Simon Cowell, social software | 1 Response

Do Companies Need Vendors Like Jive Software?

Do Companies Need Vendors Like Jive Software?

By Jacob Morgan on March 28, 2011

Jive is perhaps one the most recognizable names in the enterprise collaboration space and many would argue that they are miles ahead of the competition.  However, a part of me wonders if organizations interested in enterprise collaboration are even ready for Jive yet.  One of the keys to success for organizations seeking to deploy these […]

Posted in Application Software, Enterprise, Featured Posts | Tagged collaboration, confluence, enterprise 2.0, facebook, jive, jive Software, social software, software complexity, yammer | 3 Responses

Is MindTouch A Documentation Player Or A Collaboration Player?

Is MindTouch A Documentation Player Or A Collaboration Player?

By Krishnan Subramanian on September 26, 2010

MindTouch, the San Diego based enterprise software company, announced the availability of Technical Communication Suite on friday. This adds a social layer over their powerful content platform, thereby, allowing organizations to build a community around their content. This platform is very handy not only for startups and smaller companies, it is also very important for […]

Posted in Application Software, Featured Posts | Tagged collaboration, documentation, enterprise 2.0, enterprises, mindtouch, social software, technical documentation | 1 Response

Social Software - What Is Your Intent?

Social Software – What Is Your Intent?

By Hutch Carpenter on September 21, 2010

Union Square Ventures' Fred Wilson wrote a post titled Social Layers and Social Intention. In it, he asked why the simple, 140-character maximum Twitter has succeeded, while the more ambitious FriendFeed ultimately failed to make it big. His answer…

Posted in Featured Posts, Trends & Concepts | Tagged FriendFeed, social software, twitter

Atlassian: Fully Funded. By Customer Revenue. Oh, and the $60M T-shirt

Atlassian: Fully Funded. By Customer Revenue. Oh, and the $60M T-shirt

By Zoli Erdos on July 14, 2010

It was 2006, the first Office 2.0 Conference in San Francisco and I just met Jeffrey Walker, President of Atlassian. I had followed the company for a while (OK, I admit, had been a fan), met Mike, but this was the first time with Jeffrey, so we took our box lunch to a cozy little […]

Posted in Entrepreneurship | Tagged accel partners, atlassian, bootstrapping, confluence, Entrepreneurship, esop, ipo, jira, social software, startups, vc funding, venture capital, venture funding, zoho

When Should Management Push Enterprise 2.0 Adoption?

When Should Management Push Enterprise 2.0 Adoption?

By Hutch Carpenter on June 23, 2010

After the Boston edition of the Enterprise 2.0 Conference, IBM’s Rawn Shah wrote a great follow-up post outlining ten observations from the event. A couple points that I found myself agreeing with wholeheartedly were: Adoption is about transforming human behaviors at work – More folks are starting to recognize that it is not trivial to […]

Posted in Enterprise | Tagged adoption, collaboration, e2.0, e2conf, email, enterprise 2.0, innovation management, lan, mba, social software, wikis

Why SMBs Need Social Software – Dunbar’s Number Limits Metcalfe’s Law

Why SMBs Need Social Software – Dunbar’s Number Limits Metcalfe’s Law

By Hutch Carpenter on January 19, 2010

A general observation of collaborative work is this: The larger and more diverse are your personal network of contacts, the higher the quality of your ideas and project work. In the enterprise market, the opportunity being seized by companies is to better connect employees. The sheer size of these firms makes it obvious that they […]

Posted in Design | Tagged dunbar\'s number, enterprise 2.0, geek, innovation, metcalfe\'s law, smb, social software, spigit | 1 Response

Would You Manage CRM with a Wiki?

Would You Manage CRM with a Wiki?

By Hutch Carpenter on October 19, 2009

Or human resources with a blog? How about project management with forums? Funny questions to ask, no doubt. Of course it’s not possible to effectively address many of the critical business functions using basic Enterprise 2.0 tools. Yet when it comes to social software, it often seems that the only game in town is to […]

Posted in Design | Tagged activity-specific, blog, CRM, dachis, e20, enterprise 2.0, forums, gartner, Helpstream, microblogging, rollstream, social business design, social software, spigit, wiki | 4 Responses

Could FriendFeed Have Crossed the Chasm?

Could FriendFeed Have Crossed the Chasm?

By Hutch Carpenter on August 27, 2009

FriendFeed is now part of Facebook. For many of us FriendFeed users, this was quite a shock. We didn’t know exactly what FriendFeed’s future was, or how it was going to make money. But Twitter has set the current mental model of not worrying about such things. And in some ways, Amazon.com did the same […]

Posted in General | Tagged crossing the chasm, facebook, FriendFeed, information filters, social media, social networks, social software

How to Build Collaborative Software That People Will Actually Use

How to Build Collaborative Software That People Will Actually Use

By Ben Kepes on June 24, 2009

Image via Wikipedia Live blogged from the Enterprise 2.0 conference in Boston Gentry Underwood, the head of Knowledge sharing at design house IDEO claims that designing solutions that work requires finding the triggers that drive individual motivation. Designing simplicity and intuitiveness into the UI and building the solution to integrate into existing workflows. The very […]

Posted in General | Tagged collaboration, e2con, enterprise 2.0, ideo, innovation, social software | 1 Response

SocialText Becomes Really Social

SocialText Becomes Really Social

By Zoli Erdos on September 30, 2008

Socialtext, the enterprise wiki company is no more… a wiki company, that is.  Not since Socialtext 3.0, the new release announced today.   Founder and Chairman Ross Mayfield calls his new baby a Connected Collaboration Platform, that’s modular, built on a widget framework, and consists of: Socialtext Dashboard – your Communication Central Socialtext People – Facebook […]

Posted in Enterprise | Tagged atlassian, Clearspace, collaboration, confluence, enterprise 2.0, jive, microblogging, social software, socialtext, wiki | 1 Response

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