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Browse: Home / ssla

ssla

It’s Time for Social Service Level Agreements

It’s Time for Social Service Level Agreements

By Jacob Morgan on May 12, 2010

My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to the social web but hopefully in a much simpler way.  I’m not stuck on the term here and perhaps SSLA might not even be the best term for this, maybe Terms of Social Customer Engagement […]

Posted in General | Tagged scrm service level agreements, sla, Social CRM, social service level agreements, ssla, sslas

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