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Browse: Home / support

support

SalesForce Makes Listening And Engaging In The Social Web Easy

SalesForce Makes Listening And Engaging In The Social Web Easy

By Krishnan Subramanian on March 3, 2011

Salesforce.com (see previous CloudAve coverage) today announced Service Cloud 3, their customer service software available as SaaS. This new version ties social web to the customer service portal making the interaction across social network seamless. With this tight integration organizations can closely monitor the conversations across social networks and engage with their clients seamlessly from […]

Posted in Application Software, Enterprise, Featured Posts | Tagged briefs, cloudforce, customer service, salesforce, salesforce.com, Service cloud, Service cloud 3, social, Social Business, support

Amazon Feels Pressure And Beefs Up Their Support Services

Amazon Feels Pressure And Beefs Up Their Support Services

By Krishnan Subramanian on January 6, 2011

Even though Amazon has a large lead over other public cloud providers, they still have to sweat out as they target the enterprise customers. Recently, Opsource and Rackspace, two other public cloud providers targeting the same customers started offering managed cloud services with the same cloud like pricing. Already, Rackspace has established their mark in […]

Posted in Infrastructure | Tagged amazon, Amazon Web Services, aws, briefs, Managed cloud services, OpSource, premier support, rackspace, support

About that Second “S” in SaaS – Awesome Service

About that Second “S” in SaaS – Awesome Service

By Zoli Erdos on June 28, 2010

”There is an app for that” – say the Apple commercials.  “There is a plugin for that” – was my conclusion, while lookin for the rigth tools to move the Enterprise Irregulars blog to WordPress a few months ago.  Seriously.  The WordPress ecosystem is simply amazing, things that a few years ago required messing with […]

Posted in General | Tagged blogging, customer support, enterprise irregulars, feedburner, feedwordpress, hybrid news theme, Hybrid Theme, open source, plugins, pressharbor, support, technical support, web hosting, wordpress

It’s All About Support – Granular Is Good

It’s All About Support – Granular Is Good

By Ben Kepes on May 3, 2010

The other day I had one of those nightmare situations that only those who are similarly detail-focused (some would say retentive) as myself can appreciate. Now I’m a stickler for detail – it really offends my sensibilities when things aren’t stacked in order, when things don’t match and, most of all, when the numbers in […]

Posted in Design, Small business, Strategy | Tagged paypal, support, twitter, xero

Dell Sales Support Chat

Dell Sales Support Chat

By Zoli Erdos on March 3, 2010

<SOAP-ENV:Envelope><SOAP-ENV:Header/>−<SOAP-ENV:Body>−<SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode>−<faultstring>Unable to Connect to Talisma Server at 143.166.82.76</faultstring>−<detail>−<e:faultdetails>−<message>Fail to receive through socket – [10054: WSAECONNRESET]</message><errorcode>99999</errorcode></e:faultdetails></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope> No kidding.. and this is SALES (?), not even tech support.

Posted in Just for fun | Tagged chat, dell, support | 2 Responses

Supporting The Freeloaders

Supporting The Freeloaders

By Krishnan Subramanian on May 22, 2009

In response to my yesterday’s post, Whose Throat Should We Choke, one of the readers sent me an email saying that it is unreasonable to expect Cloud applications providers to support freeloaders and dashboards are better suited to deal with them. He argues that there is no way SaaS vendors are going to spend money […]

Posted in Analysis | Tagged cloud computing, free users, saas, support

Are Free Customers Disposable?

Are Free Customers Disposable?

By Krishnan Subramanian on May 6, 2009

Image by CC Chapman via Flickr Phil Wainewright writes on ZDNet.com about how web giants are treating their customers More than any of these acts, though, the most constructive change would be to get rid of the mindset that leads these Web giants to belittle the circumstances of its ‘consumers’. Is it unreasonable of us […]

Posted in Strategy | Tagged business models, customer support, free users, freemium, saas, support | 2 Responses

Inbound Marketing, Sales & Customer Advocacy

Inbound Marketing, Sales & Customer Advocacy

By Zoli Erdos on November 20, 2008

Connecting the dots is the tagline on my personal blog, for a good reason: I enjoy reading individual pieces and discovering the common theme in them.  Such two articles are a guest post on CloudAve by a practicing SaaS CEO, Julian Shakespeare Stone: To Sell or Not To Sell, and Rick Burnes’s piece @ HubSpot […]

Posted in Marketing | Tagged Branding, brands, content, customer advocacy, employment, inbound marketing, inbound sales, job market, marketing, saas, sales, seo, social media, software sales, support | 2 Responses

You knew this had to happen: the Windows Cloud OS

By Dan Morrill on October 1, 2008

The idea is something that we all knew had to happen, Microsoft launches a Cloud version of its operating system. Microsoft has been working on their super computer software for quite a while, with the Data center edition of their servers. Add to that Amazon Web Services supporting the Windows Cloud OS or Windows Server […]

Posted in Security | Tagged amazon, aws, cloud os, ec2, operating system, Server, support, windows, windows 2008

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