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Browse: Home / Technical Communication

Technical Communication

The Strategic Technical Communicator: An Open Letter to the CEO

The Strategic Technical Communicator: An Open Letter to the CEO

By Mark Fidelman on November 23, 2010

Dear CEO: I am here to help.  I represent the customer’s best interest when using our products and services.  I am her voice. When the company hired me as a Technical Communicator I was under the impression that my representation of the customer mattered.  That I would be given the authority along with the responsibility […]

Posted in Trends & Concepts | Tagged docs, letter to CEO, Social Documentation, Technical Communication, technical communicator | 1 Response

The Most Influential Technical Communicator Bloggers

The Most Influential Technical Communicator Bloggers

By Mark Fidelman on July 29, 2010

The Technical Communicator community has many influential bloggers. Yet for an industry known for its communication skills, we were surprised by the lack of social media experience even among the elite. Astonishing, given the nature of the industry. I suspect that will change as Technical Communicators become more comfortable with today’s communication tools. In compiling […]

Posted in Marketing | Tagged anne gentle, blogger, content strategy, Most Influential, rj jacquez, sarah maddox, sarah okeefe, scott abel, Technical Communication, technical communicator, tom johnson

Is Your Technical Communication Career a Dead End?

Is Your Technical Communication Career a Dead End?

By Mark Fidelman on June 8, 2010

“You’re position in the company is of little value,” he said indifferently neither in attempt to injure or blame but merely in the tone of stating a situational fact as he’d say to another man, ‘you’ll always be worthless you can’t help it. It’s in your blood.’  Or to be more scientific, your conditioned that […]

Posted in Enterprise | Tagged carreers, paper ceiling, Technical Communication

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