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Browse: Home / technical communicator

technical communicator

The Strategic Technical Communicator: An Open Letter to the CEO

The Strategic Technical Communicator: An Open Letter to the CEO

By Mark Fidelman on November 23, 2010

Dear CEO: I am here to help.  I represent the customer’s best interest when using our products and services.  I am her voice. When the company hired me as a Technical Communicator I was under the impression that my representation of the customer mattered.  That I would be given the authority along with the responsibility […]

Posted in Trends & Concepts | Tagged docs, letter to CEO, Social Documentation, Technical Communication, technical communicator | 1 Response

It’s Not Your Product, Your Documentation Just Sucks

It’s Not Your Product, Your Documentation Just Sucks

By Mark Fidelman on November 17, 2010

Do we really have to wade through your 400 page text-based manual you’ve posted online in order to find out why an error keeps us from using your software?  Worse, when we finally find the answer it’s incomplete.  So what do we do? A Google search and find the answer elsewhere. Really? Aren’t we done […]

Posted in Application Software, Featured Posts | Tagged bailie, Community News, content strategy, documentation, enterprise 2.0, rahel, scott abel, social, Social Documentation, technical communicator, tom johnson, Tristan Bishop | 1 Response

The Most Influential Technical Communicator Bloggers

The Most Influential Technical Communicator Bloggers

By Mark Fidelman on July 29, 2010

The Technical Communicator community has many influential bloggers. Yet for an industry known for its communication skills, we were surprised by the lack of social media experience even among the elite. Astonishing, given the nature of the industry. I suspect that will change as Technical Communicators become more comfortable with today’s communication tools. In compiling […]

Posted in Marketing | Tagged anne gentle, blogger, content strategy, Most Influential, rj jacquez, sarah maddox, sarah okeefe, scott abel, Technical Communication, technical communicator, tom johnson

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