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Browse: Home / technical support

technical support

Drivers for Cloud Adoption–CIO Research

Drivers for Cloud Adoption–CIO Research

By Ben Kepes on December 18, 2012

Interesting survey results just released that indicate cost isn’t the highest factor in cloud adoption (yay – at last people are talking more about non-cost impacts of cloud) – Respondents believe compliance requirements, value and competitive advantage are the key drivers for cloud adoption. The survey polled 330 global CIOs

Posted in Featured Posts, Trends & Concepts | Tagged Application programming interface, Business-to-business, Chief information officer, cloud computing, e-commerce, software as a service, technical support | 5 Responses

Image credit: Help Desk Notes

Why customer service can’t be outsourced

By Martijn Linssen on January 26, 2011

After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a […]

Posted in Business, Featured Posts | Tagged 1.0, 2.0, application development, business exceptions, business rules, cloud computing, customer service, customer support, Exception handling, information, standardisation, technical support, trust, twitter | 2 Responses

Game Changing Customer Support Communities (Presentation)

Game Changing Customer Support Communities (Presentation)

By Mark Fidelman on December 13, 2010

The following was the Presentation I gave at the Gilbane Conference in Boston Self-Service support communities are beginning to replace the help desk for internal and external customer support.    In fact, these communities are simultaneously reducing costs (less support calls) and increasing revenue (SEO lead generation).   Follow along as I explore the history of documentation […]

Posted in Business | Tagged communities, customer service, customer support, CustomerSupport, enterprise 2.0, facebook, gilbane, mindtouch, scrm, technical support, wiki help, wiki support

About that Second “S” in SaaS – Awesome Service

About that Second “S” in SaaS – Awesome Service

By Zoli Erdos on June 28, 2010

”There is an app for that” – say the Apple commercials.  “There is a plugin for that” – was my conclusion, while lookin for the rigth tools to move the Enterprise Irregulars blog to WordPress a few months ago.  Seriously.  The WordPress ecosystem is simply amazing, things that a few years ago required messing with […]

Posted in General | Tagged blogging, customer support, enterprise irregulars, feedburner, feedwordpress, hybrid news theme, Hybrid Theme, open source, plugins, pressharbor, support, technical support, web hosting, wordpress

So You Bought a JooJoo – How Will it be Serviced?

So You Bought a JooJoo – How Will it be Serviced?

By Zoli Erdos on April 2, 2010

I know, it’s crazy to talk about the JooJoo (formerly known as CrunchPad) a day before the iPad is released.  But the major gadget blogs do, having received a test unit – and that in itself is a bit of a PR coup for JooJoo.  They should enjoy it while it last.   Too bad it […]

Posted in General, Mobile | Tagged android, Apple, brand, crunchpad, dell, FusionGarage, ipad, joojoo, mobility, service, technical support | 1 Response

We All Work For Microsoft

We All Work For Microsoft

By Zoli Erdos on February 9, 2009

This years first Patch Tuesday in January was a relatively small one, but the previous one in December was a real Monster, the biggest in five years. I wasn’t really surprised when it failed to install – that was just business as usual: The fact that the Get help with this error link brought up […]

Posted in General | Tagged customet support, microsoft, operating system, os, technical support, virtualinvoice, vista, vistasucks, windows, windows 7 | 4 Responses

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