• Home
  • Blog
  • About
  • Contact
CloudAve
Software in Business. The Business of Software.
  • Business
    • Analysis
    • Entrepreneurship
    • Marketing
    • Strategy
    • Small business
  • Technology
    • Application Software
    • Infrastructure
    • Open Source
    • Mobile
    • Platforms
    • Product reviews
    • Security
  • Misc
    • Design
    • Just for fun
    • Trends & Concepts
  • Your POV
  • Sponsors
Browse: Home / understanding social crm

understanding social crm

Questions to Ask When Developing a Social CRM Strategy

Questions to Ask When Developing a Social CRM Strategy

By Jacob Morgan on May 9, 2011

Social CRM means different things to different people.  If you ask three people to explain social CRM chances are that you’ll get four different responses.  The thing to remember is that all of this “social” stuff is about solving customer facing problems that address people’s change in behavior, expectations, technological fluency, and communication methods. These […]

Posted in Enterprise | Tagged planning social crm, questions to as when developing a social crm strategy, scrm questions to ask, Social CRM, social crm strategy, understanding social crm

CRM or Social CRM, What’s the Difference?

CRM or Social CRM, What’s the Difference?

By Jacob Morgan on June 30, 2010

This is going to be the first post in a series of posts that designed to help you visually break down and understand SCRM.  This first post breaks down the difference between CRM and SCRM so that people can get an understanding of what we’re talking about conceptually.  The images and the concepts here are […]

Posted in Enterprise | Tagged CRM, crm visual, difference between crm and social crm, guide to understanding social crm, Social CRM, social crm visual, understanding social crm

feed mail facebook twitter linkedin

Popular Posts

  • Home
  • 25 Definitions of Innovation
  • Amazon, Google, Facebook, Microsoft, Apple, and Oracle Org Chart
  • SaaS Startup Strategy – Three SaaS Sales Models
  • The Feature Adoption Framework for Social Collaboration
  • The Documentation Maturity Model (infographic)
  • IBM PureApplication Systems: It Is Not PaaS. Period. But
  • Hype Cycle for Emerging Technologies 2011: Idea Management Enlightenment

Archives

Authors

  • Adron Hall
  • Chirag Mehta
  • Christian Reilly
  • Dan Morrill
  • Derek Pilling
  • Hutch Carpenter
  • Jarret Pazahanick
  • Jason M. Lemkin
  • Joel York
  • John Taschek
  • Krishnan Subramanian
  • Mark Suster
  • Michael Krigsman
  • Ofir Nachmani
  • Paul Miller
  • Quinton Wall
  • Randy Bias
  • Robert Duffner
  • Sadagopan
  • wprss
  • Zoli Erdos
Sponsored by: