• Home
  • Blog
  • About
  • Contact
CloudAve
Software in Business. The Business of Software.
  • Business
    • Analysis
    • Entrepreneurship
    • Marketing
    • Strategy
    • Small business
  • Technology
    • Application Software
    • Infrastructure
    • Open Source
    • Mobile
    • Platforms
    • Product reviews
    • Security
  • Misc
    • Design
    • Just for fun
    • Trends & Concepts
  • Your POV
  • Sponsors
Browse: Home / united airlines

united airlines

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

By Jason M. Lemkin on October 10, 2012

Not tooo long ago, I was meeting with one of EchoSign’s largest customers.  As I was coming, someone else was leaving – Marc Benioff. He’d come (flying private I assume, and possibly straight from Hawaii) to … kiss the customer’s arse, as near as I could tell.  The customer already had thousands and thousands of […]

Posted in Business, Entrepreneurship, Featured Posts | Tagged #df12, aaron levie, Apple, boxworks, dreamforce, echosign, loyalty, salesforce.com, Service cloud, united airlines

American Airlines Hates Its Customers!

American Airlines Hates Its Customers!

By Jacob Morgan on April 20, 2010

I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry, I decided to go ahead and share my experiences with American Airlines.  Here’s my story: Last week I booked a last minute ticket to Hawaii; the flight departed Thursday and I booked it Wednesday evening.  […]

Posted in General | Tagged airline social crm, airlines travel, american airlines, continental airlines, flying on american airlines, hates customers, rants, scrm, Social CRM, travel horror stories, travel nightmare, united airlines | 6 Responses

feed mail facebook twitter linkedin

Sponsor Posts

    No feed items found.

    No feed items found.

Cloud Tweets

Tweets from @ZoliErdos/cloudave-widget

Popular Posts

  • AuthN, AuthZ and Gluecon
  • Home
  • SAP and SuccessFactors Acquisition Q&A
  • Using Social Networking in Your Business. Case Study: Dairy Queen
  • Amazon, Google, Facebook, Microsoft, Apple, and Oracle Org Chart
  • What Entrepreneurs Should Learn From WhatsApp
  • APIs Are Bridging the Mobile App Gap
  • The Top 25 Hottest Mobile Game Developers (Infographic)

Archives

Authors

  • Adron Hall
  • Chirag Mehta
  • Christian Reilly
  • Dan Morrill
  • Derek Pilling
  • Hutch Carpenter
  • Jarret Pazahanick
  • Jason M. Lemkin
  • Joel York
  • John Taschek
  • Krishnan Subramanian
  • Mark Suster
  • Michael Krigsman
  • Ofir Nachmani
  • Paul Miller
  • Quinton Wall
  • Randy Bias
  • Robert Duffner
  • Sadagopan
  • wprss
  • Zoli Erdos
Sponsored by: