By Jason M. Lemkin on October 10, 2012
Not tooo long ago, I was meeting with one of EchoSign’s largest customers. As I was coming, someone else was leaving – Marc Benioff. He’d come (flying private I assume, and possibly straight from Hawaii) to … kiss the customer’s arse, as near as I could tell. The customer already had thousands and thousands of […]
Posted in Business, Entrepreneurship, Featured Posts | Tagged #df12, aaron levie, Apple, boxworks, dreamforce, echosign, loyalty, salesforce.com, Service cloud, united airlines
By Jacob Morgan on April 20, 2010
I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry, I decided to go ahead and share my experiences with American Airlines. Here’s my story: Last week I booked a last minute ticket to Hawaii; the flight departed Thursday and I booked it Wednesday evening. […]
Posted in General | Tagged airline social crm, airlines travel, american airlines, continental airlines, flying on american airlines, hates customers, rants, scrm, Social CRM, travel horror stories, travel nightmare, united airlines |