Multiple Perspectives on Social CRM: The Consultant, Analyst, Vendor, and Client
If you put a consultant, an analyst, a vendor, and an end user client together in the same room and ask them to explain or discuss social CRM or social business (or pretty much anything else) you will get very different answers and explanations. Nothing is ever one-sided so why bother trying to look at […]
A6 Workgroup On The Way Soon
Sometime in late June, I wrote a post about a dilemma faced by customers of Cloud based services and pointed out to an elegant solution by Craig Balding of CloudSecurity.org. Unlike the traditional on-premise hosting, where it is possible to conduct external vulnerability scanning to check the security state of the computing environment, the Cloud […]
