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zappos

Dropping Costs While Still Providing Support–A SmartPayroll Case Study

Dropping Costs While Still Providing Support–A SmartPayroll Case Study

By Ben Kepes on September 29, 2011

Over the past couple of years I’ve spent a reasonable amount of time with Asantha Wijeyratne, CEO of SmartPayroll, a New Zealand Payroll provider. I’ve been interested to talk to him, partly because he’s a lovely guy with an interesting business ethic, but also because his business is growing rapidly,

Posted in Business, Featured Posts | Tagged Customer, customer service, rackspace, smartpayroll, zappos

On Bootstrapping. And Big Bucks. And Organic Growth

On Bootstrapping. And Big Bucks. And Organic Growth

By Ben Kepes on June 9, 2010

Recently there have been a few posts about growth through funding and growth through organic means. Tony Hsieh from Zappos told his tale of woe about the expectations of VC’s in terms of good exits. On the other hand, Sridhar Vembu, Founder of Zoho (disclosure – Zoho is exclusive sponsor of CloudAve) wrote an excellent […]

Posted in Small business, Strategy | Tagged duane jackson, kashflow, sridhar vembu, tony hsieh, VC, xero, zappos, zoho | 4 Responses

Amazon, the World’s Default Shopping Destination (or is it Zamazon now?)

Amazon, the World’s Default Shopping Destination (or is it Zamazon now?)

By Zoli Erdos on July 22, 2009

Recently I wrote about PaaS by Amazon – an no, as much as we like thinking of Amazon as the the key Cloud Computing infrastructure provider, it wasn’t about Platform as a Service.  It was about Pasta as a Service.  Yes, I am buying Al Dente Carba-Nada as a subscription. After all, before it become […]

Posted in General | Tagged acquisition, amazon, customer service, online shopping, retail, shoebuy, shoes, zamazon, zappos

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